Refund policy
# Hand Cure — Refund & Returns Policy
**Effective Date:** 1 October 2026
**Website:** www.hadcure.co.za
**Contact Email:** handcure1@gmail.com
At **Hand Cure**, we take immense pride in the quality and performance of our electric hand massagers. We want you to be completely satisfied with your purchase.
This Refund and Returns Policy complies with the **South African Consumer Protection Act (CPA) No. 68 of 2008** and the **Electronic Communications and Transactions Act (ECTA) No. 25 of 2002**.
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## 1. 7-Day "Cooling-Off" Period (ECTA Section 44)
In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel your purchase of the **Hand Cure Electric Hand Massager** without reason and without penalty within **7 calendar days** of receiving the product.
### Conditions for Cooling-Off Returns:
* **Timeline:** You must notify us in writing within **7 calendar days** of courier delivery.
* **Condition:** The Hand Cure massager must be unopened, unused, in its original pristine condition, and in its original, undamaged packaging with all seals, power cables, and instruction manuals intact.
* **Return Shipping:** In terms of Section 44(2) of the ECTA, the direct cost of returning the goods via a trackable courier service is for the customer’s account.
* **Refund Process:** Upon receipt and inspection of the returned item, a full refund of the purchase price will be processed within **30 days** using the original payment method (e.g., PayFast, Yoco, Ozow, or EFT).
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## 2. Damaged or Incomplete Deliveries
Please inspect your package immediately upon delivery.
* If your order arrives visually damaged by the courier or is missing items (such as the USB-C charging cable or user manual), you must notify us within **48 hours** of delivery at **[Insert Support Email]**.
* Please include photos or a short video showing the outer courier box, the damage, and your order number so we can arrange a swift replacement at no extra charge.
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## 3. How to Log a Return or Refund Claim
To initiate a return, exchange, or refund, please follow these steps:
1. **Contact Support:** Email our support team at **handcure1@gmail.com** with your **Order Number** (e.g., #HC1001) and a brief description of the reason for return.
2. **Provide Proof:** For defect or damage claims, attach clear photo or video evidence illustrating the issue.
3. **Return Authorization:** Our team will review your request within 24–48 business hours and provide you with a **Return Authorization Number** along with delivery/collection instructions.
4. **Inspection & Processing:** Once received at our facility, returned items are inspected within **3 business days**. You will receive an email confirmation regarding the status of your refund or replacement.
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## 6. Refund Processing Times
* **Approved Refunds:** Once approved, refunds are credited back to the original payment method used during checkout (Credit/Debit Card, EFT, or Instant EFT via Yoco).
* **Processing Period:** Banking processing times usually take **3 to 7 business days** to reflect in your South African bank account.
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## 7. Contact Information
If you have any questions regarding our Refund & Returns Policy or require assistance with your Hand Cure massager, please reach out to us: handcure1@gmail.com
* **Email:** [Insert Support Email]
* **Operating Hours:** Monday – Friday, 08:30 – 17:00 (SAST)
* **Physical Address for Returns:** [Insert South African Business Address / Courier Depot]